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Friction in Interface Design: Slowing Users Down (on Purpose)

Ayana Campbell Smith An Article By Ayana Campbell Smith // 9.22.2022

In case of fire, break glass then pull down. How easy something is to achieve should be inversely proportional to its importance. Pulling a fire alarm takes two steps, verifying…

A Bad Design System Is Worse Than No Design System

Nick Walsh An Article By Nick Walsh // 5.30.2023

Design systems. There’s no shortage of articles out there detailing the what, how, and why. I’ll skip a retread in favor of some observations, now that we’re a few years…

The Software Cure-All: Finding Internal Pain Points to Automate Away

Nick Walsh An Article By Nick Walsh // 2.11.2020

We’re wired as consultants to be fixers, much to the dismay of our friends and family whose venting sessions quickly become unsolicited suggestion parades. Universally, that unsolicited part renders the rest of…

Demystifying Software Estimates With Probability Curves

Nick Walsh An Article By Nick Walsh // 4.13.2021

Expertise is comfort in the unknown. For software developers, that usually means reaching for the most important tool in their belt: “I’m not sure, I’ll get back to you.” As…

Un-Silo-ing Your Insights: Translating Algorithms to a Web Application

Nick Walsh An Article By Nick Walsh // 6.18.2020

Data experts and practitioners in pattern matching (think analysts, data scientists, engineers, statisticians, and consultants) tend to have an immense amount of siloed intellectual property. It lives in shared drives,…